The only time we charge tax is to customers who are located in California. If you are in any other state you will not be charged tax. If you are in California and hold a resale license or are tax exempt please contact us and we will set up an account so when your order on-line our cart will waive the tax. All we need from you is a copy of your resale license or tax-exempt cert. That can be emailed, faxed or mailed in. Here is a link to our Contact Page.
We have a shipping page that shows a UPS map with transit times. Here is a link to that page: SHIPPING If you select a USPS Priority Mail service than it takes 1-3 days to anywhere in the USA.
We have a very comprehensive shipping page. It should cover just about any question you have about SHIPPING.
If you do not want to use a credit card you can opt to pay using PayPal or your checking account again via PayPal. In order to pay with PayPal you will need to click the PayPal Checkout button.
No animal testing is done using the glitters.
As for the vegan question- we have been asked this a few times and we have no understanding of how plastic can or cannot be vegan. Please feel free to use the provided MSDS Sheets to see if the ingredients meet your standards.
Small orders can take up to 1-3 days to ship. Bulk orders take between 1 to 2 days to ship (most orders go out in 24 hours). Orders ship from a very busy warehouse! If you need an order to ship the same day please call us and see if we can push your order out- no promises! Orders only ship Monday- Friday.
We have a page that explains our policy concerning returns. Here is a link to that page: RETURNS
We have never shared our mailing list or any part of our customer data base with anyone. We never will either. Our e-newsletter mailing list is 100% opt-in only. When you place an order with us you have to give us permission to send future emails out to you.
No, the site is not but the shopping carts are. To make it easy and fast to browse our site we have opted not to secure the whole site. However, when you go to check out you will notice that you enter into a secure mode and the lock will display on your browser. Any page that asks you for vital personal information (name, address etc) or credit card information is secure.
If you need a sample of the glitter please contact us. We have had major abuse of this service. As of June 25th2016 we reserve the right to refuse sample requests without explanation. Businesses are still welcome to request samples.
If you receive an e-mail copy of your order right after placing it then your order went through. If you do not receive one within minutes then chances are that it did not go through properly or your confirmation got caught in your SPAM filter. If no email confirmation shows up you might go back to our site and see if you still have items in your shopping cart. Our site will save the contents of a shopping cart for up to two weeks.
No, we can accept orders via the phone, fax, email or mail. The fastest and most accurate way to order is using our shopping cart but if you feel more comfortable with another method feel free to use it. Here is a link to our Ordering Options page.
We send shipment confirmations with tracking numbers each afternoon/evening. However, many of our customers have SPAM filters and sometimes those e-mail messages get filtered. If you placed an order and got an order confirmation but did not receive a tracking number be sure to check your SPAM filter and if it is not there contact us via e-mail and we will help you locate your box. CPG@pacific.net
Further note- if you did not get an order confirmation it is possible that the order was never placed or checkout was not completed. Be sure to visit the site to make sure your cart is empty.
The tracking number can be typed into the Track Your Package window on the main page of the UPS.comweb site. You can then see the progress that your box is making as it travels from us to you. It can also give you an expected delivery date so you can make sure you are home to receive it.
If your tracking number is for a USPS Priority Mail box then visit www.USPS.com
The very best way to contact us is via e-mail. We check e-mail every few minutes throughout the day and will answer every message that comes to us. Our address is: CPG@pacific.net
Calling us is not always the fastest way to get a hold of us. We are literally so busy processing orders that we cannot always grab the phone. If you would rather call or do not mind leaving a message for a call back our number is (888) 833-7501. We are open 7 days a week 360 days a year so feel free to contact us anytime. We will return your e-mail or phone messages promptly!
Visit our contact page for all the ways to contact us.
We have a web page set up with all our contact information. Here is a link to our: CONTACT US page
We do not sell wholesale our Craft Glitter. We only offer discounts based on quantity. The polyester glitters we wholesale to the public. The prices displayed on the site are wholesale.
It is up to you. You can request that we cancel your current order and you can place a new one OR you can contact us and we will make the change for you. (888) 833-7501. CPG@pacific.net
Note: If you choose to make a second order please be sure to cancel the first one! If we do not hear from you, our automated system will send you both orders!
Yes, we do ship to most countries. There are just a few countries that we will not ship to due to insurance reasons. For all the details on International Shipping please visit our Shipping Page. The shopping cart will offer you rates.
You are going to love this! All you do is put an item in your cart, type in your state and zipcode and hit the button. The updated shipping price will display below your subtotal. No need to begin checkout to get a price.
If your order did not arrive when it was supposed to please email us with your order number and we will look into the situation. CPG@pacific.net
If your box arrived damaged please visit our Claims Page for instructions.
This is a really hard question to answer easily. Sometimes you want a very light dusting of glitter to give an effect and sometimes you want it heavily covered with no background showing through.
From our test of Regular Chunky Flake (0.040) glitter, 1oz will completely cover 1 square foot.
Painting the background of what you are covering first really helps. For example, if you are covering a floor with silver glitter you can paint your set a light gray. That way if your glitter does not cover every square inch it will not be noticed.
We do accept some purchase orders from schools, universities and government agencies. We must have a copy of the actual PO in hand before we will ship the order. We will not accept a PO under $50.00 (product total). Here is a link to our Contact Page
We do not care if your billing and shipping address do not match. However, if you are a Paypal user you may find that Paypal does care (it depends on how you have your PP account set up). If you are running into trouble with Paypal you may want to choose the regular checkout button and select another form of payment.
We have a full color brochure available for both the craft and poly glitter lines. The brochures do not show pricing.