RETURNS- MISTAKES!
If you need to return for the following reasons we will always accept your return:
1. Product arrived damaged
2. We sent an incorrect item
3. Product is defective
For any of the above reasons, we will accept a return and we will pay return shipping. You need to contact us within 14 days of receiving your order and let us know about the problem (please open your box the day it arrives, not the day you need to use the product). This deadline is FIRM.
GENERAL RETURNS
If you need to return for the following reasons we will always accept your return*:
1. Your order is under $200.00
2. You no longer need the item(s)
3. You do not like the item(s)
4. You ordered the wrong item(s)
*Sale items, By The Box items, specialty items/orders, and Red Room items are not returnable unless damaged.
For any of the above reasons, we will accept a return. You will need to pay the return shipping plus a 20% restocking fee or a minimum of $5 (whichever is higher). All items must be in unused/unopened and resell-able. You have 30 days (firm) to contact us about the return. You will need to carefully pack the box and insure it against damage. If it arrives here damaged you will need to file a claim. Please contact us prior to returning (no exceptions).
Note: Custom mixed glitters are not returnable!
