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Contact Us Ordering Options Return Policy Payment Options Shipping Information FAQ's

 

 

When will my order ship?

UPS- United Parcel Service Shipping

USPS- United States Postal Service

International Shipping

How do I track my package?

General Information (ship time, weekends, etc)

How do I receive free shipping?


When will my order ship?

 

 

Right now 95% of orders for mini & bitty jars are shipping within 1-3 business days of being placed. Most bulk orders that come in before 11am (eastern) are shipping out the same day or within 24 hours. 

Need to know when you order will arrive once it ships? It depends on the service you select. Please scroll down for the various service options to get a good idea of when your box will arrive

 


 

UPS Shipping

Important Information for you to know...

 

UPS Ground (1-5 days- see map below)

UPS 3 Day Select (delivered on the third day- do not count the day it ships or weekends)

UPS 2nd Day Air (delivered in two days - do not count the weekends)

UPS Next Day Air (10 am delivery the next day M-F - do not count the weekends)

UPS Next Day Air AM (8 am delivery time the next day- not all areas M-F - do not count the weekends)

UPS Next Day Air Saver (delivered next day by the end of the day M-F - do not count the weekends)

 

VERY IMPORTANT UPS NOTES!

Note 1: If you are choosing a rush service (anything other than Ground) and expect your box to ship out the same day be sure to contact us prior to ordering. The warehouse where the order ships from is a busy place and cannot always get an order out the same day! The very latest an order could ship same day is around 2pm (Eastern) and that is really pushing it. We usually have over 100 plus orders being processed each day so please do not assume we can move your order to the top and get it out. Please call 888-833-7501.

Note 2: UPS will not deliver packages on the weekend unless you pay for Next Day Air service plus an extra fee of $15.00. Saturday service is not available in all areas. Send us an e-mail or call for details about this service.

Note 3: UPS does not count the day it ships or weekends when it gives delivery estimates. For example if you order UPS 3 Day Select on a Friday your box will not arrive until the following Wednesday.

Note 4: DO NOT PROVIDE A PO BOX AS A SHIPPING ADDRESS!

 

USPS Priority Mail
Priority Mail- A fast & affordable way to go for small orders!

We offer USPS Priority Mail. The post office says that it takes 1-3 days to anywhere in the US. Their transit estimates are not guaranteed and may take extra time. If you need a guaranteed delivery date please select a UPS service instead. All boxes that we ship are automatically insured against loss and damage. They will not cover mail that is stolen out of your mail box, so be sure to provide a SECURE address. The insurance company that we use will not reimburse a customer until 30 days has passed.

 

USPS Priority Mail Flat Rate 0, 1, 2 & 3 takes the same amount of time as regular Priority Mail. If it is less expensive- go for it!

We do not offer Express Mail as an option, but it can be requested via phone 888-833-7501.

 

International Shipping

 

We ship glitter all over the world!

We DO NOT quote shipping via email- we just cannot be as accurate as our shopping cart is. Please put the item(s) you want in a cart and use the shopping cart to calculate shipping using the name of your country and postal code.

Here are the US Post Office estimates on shipping times for International boxes. We find that adding a day or two on to their estimate is more realistic due to customs clearance issues.

US Int. 1st Class Mail: varies by location (1 to 6 weeks- no tracking past the US border)

US Int. Priority Mail: 6-10 Days

US Int. Express Mail: 3-5 Days

We have been shipping boxes internationally for over 25 years. Our experience is that 98% of boxes make it to their final destination and that 60% make it on time. The remaining make it there 1-10 days late.

All boxes are automatically insured. The insurance company will not reimburse a customer until 45 days has passed.

UPS Standard: We also ship via UPS to Canada. Service times vary based on which part of Canada you are located in.  Expect it to be around 5-7 days. Need help determining brokerage fees? Here is the UPS International number: 800-782-7892. They may ask you the zip code we ship from (44149).

Please read the Important Notes below before you order!

 

IMPORTANT NOTES:

1. We will not put down on the customs form that this order is a gift- that is illegal.

2. You may end up paying duty/taxes when your box arrives. These duties/taxes are determined by your government (not the USA) so it is up to you to pay them and to be aware of them! You may want to contact your local post office/customs office and see what the charge might be before you order.   These fees can be very high.

3. Transit time may take longer due to customs clearance. Please allow lots of extra time or be willing to communicate with your local office to help speed it along.

4. You get what you pay for with international shipping. If you go with 1st class mail please do not bother to contact us until 6 weeks have passed. The post office will not talk to us about a package until they have had the full six weeks to deliver it. There is also no tracking past the US border. Please do not contact us for updates. We have no information at all once it leave the US. If you need full service please do not choose this option. It is slow!


General Information

Time: Bulk orders will ship in 1-2 days M-F (75% of orders ship within 24 hours). Small Mini/Bitty jar orders can take longer to process. We do send E-Mail confirmations when the order is placed and tracking when it ships. If you do not receive one please check your SPAM filter or e-mail us at CPG@pacific.net You can also call our office (888) 833-7501.

Once your box is out the door it can take anywhere from 1 to 5 days to get to you depending on where you are located and which shipping service you choose. You can refer to the map at the top of the page to see how long it will take for your box to arrive if you chose UPS Ground. If your box went via US Priority Mail it can take from 1-3 days (not guaranteed).

 

Tracking: We send out tracking numbers on all boxes that are going UPS and US Priority Mail (unless you are an International customer in which case you will be sent the customs number). Tracking numbers are generally sent out in the evening. If you do not receive your tracking number be sure to check any SPAM filters you may have. They love to get caught there!

Samples: If you place a samples order you will have the option to choose a very inexpensive shipping method that says (3-10 days no tracking). This means what it says- there is no tracking on the package! 

 

Weekends: We are open to answer questions on the weekends via e-mail and phone. We do not process or ship orders during those days. If you place an order after 11:00am Friday, it will not be processed until Monday morning. There are several US legal holidays that occur on Mondays. Be aware that we cannot ship USPS parcels on those days. Note: When we are swamped we sometimes set up a shipping session for Saturday morning with USPS packages.

The same goes for UPS delivery. They deliver only Mon-Fri (unless a special Saturday delivery fee is paid for). When you count the number of delivery days don't count the day it ships or the weekend.

Shipping Holidays: Please be aware of UPS holidays and US Post Office holidays On these days your box will be packed by us but will not go out until the holiday is over.

 

Bad Addresses: Please double check your address as you enter it. Relying on your browser's auto-fill is a mistake. Why? Because it makes mistakes all the time. ALL THE TIME. We ship packages to the address you provide. It is up to you to provide a correct and complete address. If we ship to a wrong address and it comes back to us, we will restock your order and issue a refund for the product only. We will not reimburse you for the shipping costs if you provide a bad address. Take a moment to double check before hitting that submit button, please!

 

 

Tracking Packages
We send tracking on all orders!*

If you received a tracking number via email from us you can track your package easily. Usually, you can just click the link in the email and it takes you to a page where it displays tracking information. If it does not work try the links below:

UPS (United Parcel Service): http://www.ups.com

 

USPS Priority Mail (US Post Office): http://www.usps.com

 

Note: Tracking emails love to get caught in spam filters! If yours does not arrive be sure to check there for it. 
*Sample orders are sent 1st Class Mail with no tracking unless you select USPS Priority Mail.
 

Free Shipping Special

We offer free ground shipping on most orders over $100!

 

 

Free Shipping Offer: If your order is over $100 and shipping to a US mainland state your shipping is free!*

Shipping offer is for UPS Ground Service only. If you choose to use a UPS rush service you will forfeit free shipping.

 

*Free ship exclusions: Orders shipping to APO AE, AK, HI, AS, FM, GU, MH, MP, PW, PR, VI (and other US territories) & All International orders. Some special orders are also excluded.

 

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